Refund policy
This Policy has been prepared to inform users and customers (“Buyer”) who place orders through the website www.sassygo.com (“Site”) owned by Sassy Go Kozmetik Anonim Şirketi (“Sassy Go”) regarding the cancellation and return of products purchased via the Site.
1. General Terms
For cancellation and return procedures of products ordered by the Buyer, the provisions stated in the Distance Sales Agreement (“Agreement”) executed between Sassy Go and the Buyer shall apply.
2. Return Conditions
– All products purchased from Sassy Go are under our company’s guarantee.
– After receiving your order, you may return the product within 14 days, provided that it is unused and the original packaging is unopened. Before initiating the return process, you must obtain approval from our customer service team.
– Returned products will be inspected after reaching Sassy Go’s return address, and once confirmed that the packaging is unopened, the refund process will be initiated.
3. Damaged or Defective Products
– Before accepting the delivery, please inspect the package with the courier if you believe it has been damaged during shipment. If any damage is detected, have the courier prepare a damage report and do not accept the product.
– For products received without a report, it is assumed that the courier fulfilled its duties properly, and returns will not be accepted in case of damage.
4. Non-Returnable Cases
– Returns will not be accepted if the product shows any signs of deterioration, breakage, tearing, deformation, or use, or if it is not returned in its original condition.
– Used, damaged, or unsealed products cannot be returned.
5. Return and Refund Process
– Once the returned product reaches our company, your return process will be completed within seven (7) business days.
– After approval, payments made by credit card will be forwarded to your bank within five (5) business days. Please note that your bank may not reflect the refund to your account in the same statement period. In such cases, you may contact your bank’s credit card service.
6. Product Complaints
– For any issues encountered after receiving your product, you may contact our customer service at +90 530 031 42 71.
– If it is determined that the issue did not result from user error, the necessary corrective actions will be taken.
7. Contact
For all cancellation and return requests, you can reach our customer service team via info@sassygo.com or through our call center.
Sassy Go values customer satisfaction and aims to resolve all requests as quickly as possible.
